Tracking

Process Management Suite is tightly integrated with familiar client desktop applications, e-mail, and Web browsers to provide a consistent user experience that simplifies how people interact with content, processes, and business data. This tight integration, coupled with robust out-of-the-box functionality, helps you employ services themselves and facilitates product adoption.

Take advantage of out-of-the-box workflows for initiating, tracking, and reporting common business activities such as document review and approval, issue tracking, and signature collection. Tight integration with familiar client applications, e-mail, and Web browsers provide you with a simple, consistent experience. Modifying and extending these out-of-the-box workflow processes is made easy through tools like Microsoft Office

IT Help Desk

IT Help Desk enables the tracking, storing and reporting of information for Help Desk service requests that are received via telephone or e-mail and supports a knowledge base for repetitive issues.

• Service Requests via email or phone
• Knowledge Base to support quick resolution of issues & improve overall performance of the help desk
• Assignment of category, priority and
• Help Desk Personnel by Operator Help Desk Personnel Inboxes
• Email notifications based on SLA
• Knowledge Base items can be linked to Service Requests

Exam Tracking

The Tracking and Reporting Platform can be modified to your specific requirements. This version tracks the planning and needs of an insurance holding company and its member companies for Financial Examinations by State Insurance Departments throughout the United States:

• Global Dashboard for Management of all Exams being conducted
• Local Dashboard for an individual company being examined
• Record of Exam and Exam Planning
• Audit Requests for Information by an Insurance Department with automatic email notifications to assigned internal personnel of upcoming due dates and items past due
• Exam Findings

Fleet Management

The Asset Management module keeps track of asset inventory and all related specifics, and can be modified for any asset. This Fleet Management module is used by County government to keep track of its fleet.

• Vehicle Inventory
• Keep track of maintenance – for example, oil changes automatically scheduled based on vehicle usage
• Notifications of when maintenance is due: in advance, on date due and past due
• Automatic scheduling of inspections and registration renewal
• Exceptions – repairs needed or accidents
• Disposition of Vehicles
• Full Vehicle History