Correlating Patient Satisfaction data with other business metrics isn’t novel. It’s pertinent.
There is a direct correlation to your bottom line. Often times, patient satisfaction is overlooked because you simply don’t have access to the data.
For example, if a Surgeon, working in multiple locations, begins to see a dip in productivity or efficiency (drop in surgical conversion rate), then you of course will want to answer the age old question of “why?”.
- Is there an issue with overall surgical volume?
- Is there an issue with scheduling algorithms?
- Is there a issue with staffing, resource, exam room capacity?
- Or perhaps patients just don’t like the surgeon or office staff.
To answer these questions, you need to correlate a variety of data in a variety of ways. How can you quickly determine on Tuesdays in location A: Dr. Smith is overbooked, understaffed, and as a result his patients don’t like him?
That’s the kind of data-value you need easy access to within minutes!